Efficient production is not possible without planned maintenance and upkeep. Downtime will cost you time, money and in the worst case, your reputation. By taking care of your automation and control system with our maintenance and upkeep services, you can achieve considerable savings.
OntecRTS (Real-time service) package will make sure you stay operational in all conditions. Our experts will be by your side using multiple support channels, and you can choose only those services you need. In malfunction situations, the problem fixing will start as soon as possible. All you have to do is to select the service level your company needs.
Our monthly service agreement guarantees a priority customer status, along with our best prices.
Our popular Preventive Maintenance Program keeps the systems of our clients fully functioning. We study problem scenarios in advance to avoid them altogether. We constantly improve and update our systems, thus keeping our clients’ operational costs to a minimum.
Preventive maintenance cuts the number of breakage situations and possible downtime as a result. Preventive maintenance helps to carry out needed updates and renew equipment on time as well as prevent any other issues from appearing.
Our experts will assist you by phone and apps in resolving issues and problem-shooting. Phone support together with your own staff members can be a fast, cost-effective way to resolve minor issues.
In resolving bigger issues, we recommend to use remote access or in some cases our maintenance personnel to assist you on-site.
Remote access using our experts to tackle software problems on-line. It is possible to use the client’s own remote access systems if required for cyber security reasons.
Remote access is a fast and convenient way to resolve software problems when the issue is not related to hardware or connections. Remote access requires no effort from many of your staff members, unlike an on-site visit, requiring work-permits etc.
Sometimes technical assistance on-site is necessary. Response times for on-site assistance can be agreed in a maintenance agreement fit for your needs.
Cyber security, security, access and work permit policies will be agreed with the client beforehand.